Refunds and Returns
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging cannot have been opened.We hold a retention sample of every batch of product that we make. We will have our chemist check this sample should you be unsure of your product. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@evergreeninvestmentcoltd.com. If your goods are damaged on the way to you and you have used our courier, please take photos and send these to us. We will assess the photos and get in touch with the courier to sort this out for you.
To return your product, you should send your product back to our factory.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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